IT Support FAQ for Murfreesboro Small Businesses
If you’re a small business owner and you just want straight answers (no tech jargon), you’re in the right place. I provide managed IT support and cybersecurity for businesses in Murfreesboro and across Middle Tennessee, and I can also support businesses remotely nationwide. Here are the most common questions I get.Managed IT Services
Who offers IT support for small businesses in Murfreesboro?
I do — UrTechNow provides small business IT support in Murfreesboro and surrounding areas. If you’re dealing with slow computers, recurring issues, or security concerns, I can help you get stable and protected without making it complicated.
What is “managed IT services” in plain English?
It means I take care of your business technology proactively — monitoring, updates, security, and support — so problems get prevented (or handled fast) instead of constantly interrupting your work.
Do you support very small offices (like 1–20 computers)?
Yes. A lot of my clients are small teams. I’m set up to support businesses with just a few devices all the way up to growing offices.
Do you offer on-site IT support in Murfreesboro?
Yes. I provide on-site support in Murfreesboro and nearby Middle Tennessee counties when it makes sense, and I also handle most day-to-day support remotely for speed.
Can you support my business remotely if we’re not in Tennessee?
Yes. Many issues can be handled securely and quickly with remote support, so you don’t have to be local to get reliable help.
How fast can you respond when something breaks?
If it’s urgent, I aim to respond quickly and keep you updated while I work the issue. For routine requests, I handle them as soon as possible so you’re not waiting days for help.
Cybersecurity
What should I do if someone on my team clicked a phishing email?
Don’t panic — but don’t ignore it. The best first step is to report it immediately so I can secure the account, check for suspicious activity, and prevent it from spreading to other users.
Do you help protect businesses from ransomware?
Yes. Ransomware protection is a mix of prevention (security controls) and recovery (good backups + a plan). I focus on both so you’re not stuck hoping for the best.
What’s the difference between antivirus and EDR?
Antivirus is basic protection. EDR is more advanced — it looks for suspicious behavior and can stop threats that traditional antivirus often misses. For small businesses, that extra layer matters.
Can you secure Microsoft 365 (email, logins, MFA)?
Yes. Microsoft 365 is powerful, but it needs to be configured correctly. I can help lock down logins, enforce multi-factor authentication (MFA), and reduce the risk of email compromise.
Do you offer spam protection and phishing protection?
Yes. Email is one of the biggest attack paths for small businesses, so I treat email protection as a core part of security.
Pricing & Getting Started
How much does managed IT cost per month?
It depends on how many devices/users you have and what level of protection and support you need. If you tell me your business size and what you’re dealing with, I’ll recommend a simple starting point.
Do I have to sign a long contract to get help?
Not always. Some businesses want ongoing managed services, and others just need help getting stable or secure first. I’ll tell you what makes sense for your situation.
How do I switch IT providers without downtime?
The key is planning the handoff (accounts, documentation, backups, security settings) so nothing gets missed. I can guide the transition step-by-step so it’s smooth and low-stress.
On-Site vs Remote Support
Do you only work in Murfreesboro?
Murfreesboro and Middle Tennessee are my home base, but I can support businesses nationwide remotely. If you’re local, on-site help is available when needed.
What counts as an IT emergency?
Anything that stops business operations or creates a security risk — like email compromise, ransomware concerns, internet outages affecting the office, or a critical computer/server failure.
If you want, tell me what you’re dealing with (slow computers, security concerns, email issues, etc.) and I’ll point you in the right direction — even if you’re not sure what to ask for yet.